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Traditional businesses are being restructured at an alarming rate.  It’s not just one industry or sector that is affected either. Healthcare, finance, manufacturing, and professional trades are just a few of the industries where ‘out with the old and in with the new’ is happening throughout the country. So what is causing this upheaval with traditional businesses?  Maybe it’s technology, increased…

Call retention will be improvedIt is proven that more than 60% of people would not leave a message on an answer machine. If you are busy on calls or out of the office new business can be lost if a potential client cannot speak to a real person. They will simply just move on to the next competitor. What’s the…

What is an Outsourced Contact Centre?Call centers can be classified into two parts: Inbound contact center and outbound call centre. Inbound contact center mainly encompasses tailored services like customer support, sales enquiries, troubleshooting solutions, administrative tasks and payment processing. Many Contact Centres offer efficient and streamlined services, where customer calls are handled by professional and highly skilled operatives, rather than…

For many businesses, the thought of using a Telephone Answering Service can be extremely daunting. Some businesses do not understand the positive impact a service such as this can have on their company and are not aware how such a service can help to improve, or even grow, their business. Others simply don’t know this type of service exists. There…