Noah’s Ark


Noah’s Ark Environmental Services Ltd lead the way with their innovative provision of Dog Warden Services, Animal collection services and Pest Control Services.

The company was founded in November 2004 supported by the princes’ trust and traded as Noah’s Ark Animal Rescue & Pet Transportation until its incorporation in 2008, when the company changed its name to Noah’s Ark Environmental Services Ltd.

Noah’s Ark provide a proven reliable service to Local authorities, commercial and public clients. They deliver all the requirements of dog warden services and actions required for pest control services.

They provide the best service at low cost without compromising the quality of service, creating plans that will encompass each client’s needs. They ensure the service is quality controlled through external accreditations and pride themselves on being an innovative company.

 The Challenge

Noah’s Ark provides a service to the residents of Slough and Merton District Council, who wish to report missing, found and stray animals. The organisation works in conjunction with the District Council to offer a 24/7 call out service to all residents within the district. Noah’s Ark were able to take daytime calls, Monday to Friday, but found themselves in need of a partner who could offer an Out of Hours service, also covering weekends and Bank Holidays. Once their offices were closed, they needed someone to answer a their calls, capture the relevant information and pass on to the district’s dog wardens in a timely manner, mirroring the excellent service provided during the day.

The Solution

Noah’s Ark appointed CommLink to provide their Out of Hours Response Management Service. CommLink’s operators receive Noah’s Ark out of hour’s calls from members of the public or the Police via a dedicated phone number, CommLink’s trained operators follow a process, provided by Noah’s Ark, to identify the caller’s requirements, collect all necessary information and ensure the call is passed to the relevant person or team. This allows for the enquiry to be resolved in a timely manner, no matter what time of the day or night.

The Result

CommLink’s service works as a true business extension to Noah’s Ark current daytime services, providing the organisation with an Out of Hours helpline operating at the same high standards as during the day. The partnership has allowed Noah’s Ark to offer clients and residents the peace of mind that there will always be someone at the end of the phone to provide support and help to resolve to any issues.

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