Inbound Call Handling

“An Extra Pair Of Hands Without The Cost Of An Extra Employee”

CommLink are experts in providing excellent call centre services that integrate seamlessly within your business – a ‘true business extension’. We can complement and enhance your existing customer services or provide a completely outsourced function, allowing you to concentrate on your core business activity.

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Although many companies are able to answer all their own calls, there has been an increasing need for organisations to outsource their call handling, whether through not having the staff to deal with incoming enquiries or because call volume has increased significantly. Investing in an inbound call handling service can make life much easier, allowing you to concentrate on your core business, knowing that your calls are being answered in a professional manner, to the agreed standards.

  • Never miss a call again – 20% of business is lost through missed calls.
  • Improve Time Management – prevents you being interrupted when you’re busy.
  • Cover holiday and sickness
  • No engaged tones – divert your calls to us when your own phone lines are engaged.

Unlike most other call centres, CommLink does not provide a ‘one size fits all’ solution. Whatever your requirements, we work hard to design a package that perfectly fits your needs. Whatever the volume of calls, we have the capability to provide you with an efficient and reliable service.

Take a look at some of our typical services to see how CommLink can help your company:

  • Order Taking & Sales Support
  • Bookings
  • Virtual Reception (Telephone Answering/Message Taking)
  • Campaign Response
  • Brochure Request
  • Helpline/Fault Logging

If you are looking for a reliable inbound call centre that delivers 24/7 Telephone Answering Services, then you should talk to us today. You can be confident that CommLink can provide you with a bespoke contact management solution whether through voice, text or email.

Order Taking & Sales Support

CommLink has significant order taking experience across a variety of different business sectors. Whatever products or services you sell, we can deal with your orders proficiently and professionally. Our agents can be fully trained on your products, so they can knowledgeably deal with your customers, taking telephone orders and caller queries, handling credit and debit card transactions quickly and efficiently, increasing revenue for your business.

Bookings

CommLink can expertly manage every aspect of the booking process for your organisation. Our customer service team deal with all bookings, queries, amendments, cancellations and complaints using both email and telephone. We are able to integrate with your current diary/booking system or, if you don’t currently have an online system, we can provide you with access to our bespoke system as part of your tailored solution.

Virtual Reception

CommLink can act as your receptionist, answering and patching calls through, both as a fully outsourced solution or just as an overflow service when your receptionist is not available. Our virtual receptionist will answer your calls as though we were based in your office, determine what the call is regarding and transfer your caller to the right person. If your team is unavailable, our receptionist can either try another team member or take a message. CommLink’s Virtual Receptionist is always there, exactly when you need them – never on holiday, off sick or away from their desk…

If you employ a receptionist to answer your calls and put them through to the correct extension, then you could save your company time and money by outsourcing this service.

Campaign response

CommLink has established relationships with many organisations keen to maximise the return on their marketing investments. Whether your customers’ responses to your campaigns are by phone, fax, email, post, SMS text or web-based, the CommLink call centre team can handle them. Our agents ensure that every response is answered and dealt with promptly and professionally, integrating with your own CRM solution where available, capturing and qualifying enquiries in an accurate and timely manner. Our 24/7 call centre provision means you can capture more enquiries as many leads generated often fall outside of normal operating hours

Brochure Request Line

CommLink’s’ brochure request service is fully adaptable to your needs. Our flexible service means that we can capture all necessary information and deliver it to you in any format you need. Alternatively, we can provide you with a complete mailing & fulfilment service if required.

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