CommLink is a UK inbound call centre providing 24 x 7 support to businesses throughout the UK It has been trading since 1998 and provides services ranging from simple message-taking, campaign response handling, through to complex disaster recovery, engineer call-out, and order-taking. Whatever your requirements, we can help whether it’s by phone, fax, email, web, or text.

We’re the third fastest-growing answering service in the UK and our client base, from sole traders through to national companies with 200+ employees, is growing rapidly. Whether it is one call a year or thousands of calls a day we can help you maximise your returns.

We specialise in providing high-availability services to our clients. We’ve been offline for only 720 minutes in over 7.5 million and half of those were for routine maintenance!

We have certification for ISO9001 and also Investors in People and we can ensure that your calls/email/texts are handled efficiently and correctly at all times.

Call us on (0800) 138-8500 at any time. We’ve been open for business since 1997 and we’ve not closed yet!

The Team


Mike Burkinshaw

Managing Director

Mike started CommLink as a 24 x 7 x 365 answering service in August 1997 after working as a Management Consultant for 7 years. From being the only member of staff for 9 months, he has built the business up employing 40 people servicing clients across the UK. As Managing Director, he is directly responsible for everything within the business. Unlike most companies, Mike is at the bottom of the organisation tree supporting everyone above him. Mike has driven our ethos of quality and bespoke service from the outset and it forms the bedrock of our business today.

Lisa 1

Lisa Collins

Director of Operations

Lisa Collins has been with CommLink for 13 years. Initially, Lisa’s role was within the call centre and over the years, she has been an integral part of the business resulting in her appointment as Director of Operations. Lisa is responsible for the day to day management CommLink Operations and as part of the senior management team, is responsible for strategic business decisions to ensure the continued growth of the company.