How do you handle your Out of Hours Calls?

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CommLink’s 24 hour call-out services provide a rapid co-ordination and deployment of your mobile workforce.

With years of experience in delivering a diverse range of call-out solutions, we can confidently guarantee that we are able to help your business regardless of the nature of the call. So whether you are an IT organisation, a maintenance team, or a business providing any form of 24 hour support, we can provide a call-out solution for your requirements.

The Service 

The Out of Hours Call-Out Services are tailored to meet the specific needs of your business, your products and your services. CommLink has an exceptionally well-trained team of agents who are proficient in dealing with emergency call-outs for a wide range of industries. We are able to take calls at any time, up to 24 hours a day, providing a rapid response for your customers, ensuring great customer service. We are able to integrate with your job/repairs management systems and despatch engineers regardless of the time of day. We assess all calls according to your own criteria, determining emergencies from non-priorities and despatching engineers to where they are urgently required. Our agents are able to manage call-outs from receipt of calls to completion and capture all data required in either your own in-house system or a solution provided by us.

Your call-out requests are answered professionally and efficiently and we are able to invoke any escalation required, in accordance with your specified criteria, or forward calls directly to your staff or engineers.

Benefits to you and your business

Offering emergency services such as repairs means staffing the phones 24 hours a day. This can be a costly but necessary challenge for your business. We can help your organisation manage emergencies as they occur and add value for your customers at a fraction of the cost. CommLink’s Call-Out Service can provide you with reliable customer service levels that will set you apart from your competitors. Our trained agents are able to streamline your call out process providing an efficient response to your emergency calls.

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