Offering emergency services such as lift repairs or responses for ‘trap-ins’ means staffing the phones 24 hours a day. This can be a costly but necessary challenge for your business….
If you have a purpose hired receptionist…
Chosen correctly, a call handling company could be your external reception team who break every law in the book – legally! – no N.I, no PAYE, no lunch breaks, no holidays, no management – for significantly less than the minimum wage.
If you/your staff ARE the receptionists…
This is the most common scenario – incoming calls are taken by the business owner or by their team. The problem is both the business owner and the team were hired to do something different – usually something integral to making money for the business.
An exercise – calculate how much time is spent taking incoming calls which do not correlate with business sales? add 5% for the loss in momentum –
90 per cent of businesses that lose data from a disaster are forced to close within two years of the disaster.
If so, it may be prudent to hire a call handling company to ‘play receptionist’, routing only the calls significant to the businesses activity. The call handling company are not often able to be involved in the core business activity, which generates money, but your staff are.
Would your business lose money if your offices closed or if your phone lines were stopped?..
Some stats from the London Chamber of Commerce:
Call handling companies often provide a continuity solution, allowing owners to switch their services on in the case of an emergency. Like an insurance, it’s worth having in it set up, just in case.
Would your business lose money if your offices closed or if your phone lines were stopped?…