Using a Contact Centre to boost your Personal Injury Fees…

We understand that the Personal Injury market is extremely competitive right now, with multiple marketing campaigns being run thought just about all channels. Most PI firms will be actively marketing and generating responses, but can your firm handle these calls effectively and still focus on your day to day business?

Marketing campaigns can fail if you are not prepared, or able, to fulfil the responses efficiently. CommLink are experts at response handling, collating responses from campaigns and continually collecting data. We have a great deal of experience with Personal Injury response, helping your clients to understand your claim process. We can be your client’s first point of contact, providing an opportunity to speak with one of our trained service advisors. We are able to ask specific questions to help understand their claim – questions like; when you were injured, if you’ve had to take any time off work, and the impact your injury has had on your life. We work with you to develop questioning and collect the data you need to move a claim forward. Whatever your call-to-action, we can provide a service that effective, leaving you free to focus on your day to day business.

Our campaign Response Centre provides:

• Digital call recording & remote quality control monitoring
• Open 24 hours, 365 day per year
• Detailed management information
• Inbound call handling – we’ll mirror your corporate identity

Working together and with your advice, we can also provide a service that will help your client to understand;

• What qualifies as a personal injury claim
• Your no win no fee system
• Your claims process
  

CommLink can take these calls at any time of the day or night. As our offices are operational 24/7/365, we can manage your calls whilst your team is out of the office, passing on information ready for you to take care of the following working day. We can also provide services to filter calls – allowing your teams’ time to be better spent dealing with eligible and credible personal injury claimants. CommLink can act as a filter using a question and interpretation process, defined by you, so that the wasteful calls are cleansed out before getting to your team.

If you would like more information or to discuss our services further, you can get in touch with our Business Development Manager, Samantha Whitehead, to discuss your requirements using any of the contact methods below.

Phone: 0844 499 6044

Email: samantha.whitehead@commlink.co.uk